1. Standard course purchases
Unless a course page or written quotation states a different policy, you may request a full refund within 7 calendar days of purchase when all of the following are true:
- You have completed less than 10% of the course lessons.
- You have not attended a live class for that course or batch.
- You have not downloaded a substantial portion of the course resources.
- You have not submitted an assessment or received individual trainer review.
After the 7-day period, or once any of the above limits has been crossed, the course is normally non-refundable because digital content and teaching services have already been supplied.
2. Cohort and live-class programmes
If Language Seva cancels a paid cohort before it begins, you can choose a full refund or a transfer to an equivalent course. If a cohort date changes materially and the replacement does not work for you, contact us before attending the rescheduled class so we can offer a transfer, account credit or refund as appropriate.
Missing a scheduled class does not by itself create refund eligibility. Where the course arrangement allows it, a recording or alternate-session link may be provided.
3. Duplicate or incorrect charges
Tell us promptly if the same order appears to have been charged more than once, a payment succeeded without activating the course, or the amount differs from the confirmed checkout total. We will reconcile the Razorpay transaction and correct a verified billing error.
4. Coupons, bundles and instalments
A refund is based on the amount actually paid after discount. Coupon value is not refundable or exchangeable for cash. For a bundle, refund eligibility is assessed across the bundle's combined content use and live attendance. Instalment or EMI cancellation may remain subject to Razorpay, bank or card-issuer terms and charges.
5. How to request a refund
Email languageseva90@gmail.com from the address used for your account. Include your name, course, order or payment number, purchase date and the reason for the request. Do not send card, UPI PIN, banking password or other secret payment credentials.
6. Review and payment time
We aim to acknowledge a request within 2 working days and communicate a decision within 5 working days after receiving the necessary information. An approved refund is initiated through the original payment method where possible. Banks and payment providers may take a further 5–10 working days to display the credit.
7. Exceptional circumstances
We may offer a course transfer, learning credit or other fair resolution outside the standard rules in a documented medical, bereavement or similar exceptional circumstance. This is considered individually and does not alter the standard policy for other purchases.
8. Your statutory rights
This policy does not limit any non-waivable rights available under applicable consumer law. If there is a conflict, the legally required protection applies.